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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A pop-up menu will appear. It comprises exhaustive information about all the operations that you can perform on that particular page. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast variety of instructional video clips describing how to work with our Control Panel. They're intended for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you are looking for, have a gaze at our extensive Frequently Asked Questions database, which contains questions asked by actual individuals and provides practical solutions. We constantly update our FAQ database with new questions & answers in order to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can contact our great team of support engineers available 24/7 and ready to help you with any question. Each trouble ticket you send will be replied to in less than sixty minutes (the average trouble ticket response time being about 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 240226

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com